Terms of Use

Welcome to Kennah

These Terms of Use and all policies and additional terms (if applicable) posted on the Site set out the terms on which we offer to you access to and use of our website, services and applications including our mobile application (collectively, the “Site”). You can find all of our policies and additional terms here: [●] (“Legal Documents”). These Legal Documents are incorporated by reference into these Terms of Use.

By accessing, registering and/or continuing to use or access our Site, you are agreeing to be bound by these Terms of Use and the Legal Documents with immediate effect. These Terms of Use and the Legal Documents are subject to change by us at any time. Your continued use of the Site following any such change constitutes your agreement to these Terms of Use and Legal Documents as so modified.

References in these Terms of Use to “you”, or “User”, are references to you as an individual, while Kennah is referred to as “Kennah”, “we” or “our”. Both Kennah and the User may be referred to as “Party”, individually, and “Parties”, collectively.

References in these Terms of Use to “Concluded Agreement” refer to the separate agreement(s), other than the Terms of Use and the Legal Documents, you may conclude with Kennah and/or Kennah Support Entities (as defined under Clause).

These Terms of Use are a contract between Kennah and the respective User; this agreement does not include our business partners or Kennah Support Entities as parties.

We reserve the right to introduce new products and services, and update or withdraw any of them, in our sole discretion, and we will not be liable to you for exercising this discretion.

Information about Kennah:
1. Kennah operates under a limited liability company registered in the Arab Republic of Egypt under company registration number 175272, with its domicile in the Greek Campus, Cairo, Egypt.
2. We acquire rights and/or interests in real-estate properties (each a “Property” and collectively the “Properties”) and transform them into service apartments to offer them to our clients staying in Egypt. All information in relation to these Properties are published over the Site, enabling Users to take an enlightened decision regarding their choice for stay. Our services may include classic hotel services, such as housekeeping, customer support, and other support services in connection with your use of the Properties through its support entities, subject to the Concluded Agreement(s) and separate fees (“Kennah Support Entities”).
Eligibility:
1. By agreeing to these Terms of Use, you represent and warrant to us that:
  1. You are either (i) at least 18 years old, with full capacity to make agreements and to dispose your rights, (ii) an emancipated minor, or (iii) possess legal parental or guardian consent to agree to these Terms of Use.
  2. You have not previously been suspended or removed from the Site or any of our properties; and
  3. Your registration and your use of the Site and our Properties is and will be in compliance with any and all applicable laws, rules, and regulations. If you are an organization (e.g., a company or school), the representative of this organization accepting these Terms of Use on your behalf represents and warrants that he or she has the authority to bind you to these Terms of Use and you agree to be bound by these Terms of Use.
User Rights & Obligations per Applicable Laws:
1. Kennah is bound by all applicable User protection laws in Egypt and abroad, to the extent applicable to these Terms of Use.
2. Users shall comply with all applicable laws, including, without limitation, all decrees, regulations and publications of the Central Bank of Egypt, Anti-Money Laundry Egyptian Laws, the Egyptian Money Laundering and Terrorist Financing Combating Unit, and the Ministry of Tourism.
3. We reserve at all times the right to investigate and prosecute any breach of any provision of these Terms of Use and the Concluded Agreement(s) to the fullest extent of the law. We may involve and cooperate with law enforcement authorities in prosecuting users who breach any provision of these Terms of Use and Concluded Agreement(s).
4. You acknowledge that we have no obligation to monitor your access to or use of the Site or Properties but have the right to do so for the purpose of operating the Site, to ensure your compliance with these Terms of Use and Concluded Agreement(s), or to comply with applicable law(s) or the order or requirement of a court, administrative agency, or other governmental body.
Account Registration:
1. Kennah collects Personally Identifiable Information (“PII”), which you voluntarily provide to Kennah during the registration process or in response to specific information requests that are presented to you. Kennah may ask for your e-mail address during your stay at one of Kennah’s Properties. To make a reservation through Kennah you may be requested to provide any or all the following PII: first and last name, postal address, e-mail address, date of birth, telephone number and details of a payment mechanism.
2. You will need to provide a password for the use of your account; in this regard, you agree that it is solely your responsibility to:
  1. keep your password confidential.
  2. notify us in writing immediately if you become aware of any disclosure of your password; and
  3. be responsible for any activity on our Site arising out of any failure to keep your password confidential, and that you may be held liable for any losses arising out of such a failure.
3. You agree that the PII you provide to us is accurate and that it is solely your responsibility to keep it accurate and up to date at all times. If you have any issues regarding your account, please communicate with us through info@kennahstays.com or mobile number 0201030745422 without delay.
4. We may also collect your Internet Protocol (“IP”) address to help diagnose problems with our server and to administer Kennah. An IP address is a number that is assigned to your computer when you use the Internet. Your IP address is also used to help identify you during a particular session and to gather broad demographic data.
Identity Verification:
1. You authorize Kennah, directly or through third parties, to make any inquiries we consider necessary to validate your identity. This may include asking from you to provide further information or documentation, requiring you to take steps to confirm ownership of your e-mail address or financial instruments, report or verifying your Information against third-party databases or through other sources, all in accordance with the regulations issued by the Egyptian Money Laundering and Terrorist Financing Combating Unit, and the Central Bank of Egypt, as amended and supplemented from time to time.
2. Kennah shall have the right to share the collected PII or information as per sub clause with our business partners (i.e., landlords, property owners, and/or their property managers).
3. Egyptian nationals are required to upload an effective identification document (ID) or an effective passport.
4. Non-Egyptian nationals are required to upload their effective passports, and no other identification document shall be accepted in this regard.
5. Kennah has the right to request from you to update their respective data. Also, Kennah is entitled to take the necessary action(s) in case the User does not respond to these requirements accordingly.
Fees & Payment:
1. All payments through the Site shall be online direct payments only. We do not accept either cash payments or holding deposits.
2. We reserve the right to determine pricing for the services and products published on the Site, including, without limitation, the Properties’ rent and Kennah Support Entities’ services that you may order or subscribe to through the Site. We will make reasonable efforts to keep pricing information that is published on our website up to date but may not necessarily provide all specific pricing information online. We encourage you to check our website periodically for current pricing information. We may change any of this pricing information (including by adding applicable taxes, fees or charges) at any time.
3. All prices and charges for the services published on the Site shall be inclusive all imposed taxes as may vary from time to time, including, without limitation, sales and use tax, VAT, local hotel occupancy tax, tourist tax, city tax, lodging tax and other direct and indirect taxes.
4. If the applicable payment method is a credit card, then:
  1. We may seek pre-authorization of your credit card account prior to completing your reservation or entering into a membership agreement, extended stay agreement or other order form with you to verify that the credit card is valid and has the necessary funds or credit available to cover your reservation, subscription, any security deposit or other purchase, or any potential damaged property fee that may apply;
  2. You authorize us to place a hold on such credit card for sums sufficient to cover any applicable damaged property fee and any other fees that you owe us under these Terms of Use and the Concluded Agreement(s). To the extent that Kennah is charged any service fees in connection with your use of the applicable payment method, you shall be responsible for such fees.
5. We, in our sole discretion, may make promotional offers with different features and different pricing to any of our customers. These promotional offers, unless made to you, will not apply to you or these Terms of Use.
6. Certain features of the Site may require you to pay one-time and/or recurring fees. Before you pay any such fees, you will have an opportunity to review and accept the fees that you will be charged. All such fees are non-refundable, unless expressly provided otherwise in writing by us.
Currency:
1. We display our fees on the Site in United States Dollar (USD) and will charge you in United States Dollar (USD).
2. For your convenience and if the currency you will be charged in is not the same as the currency applicable in your country, we may provide to you with an indication of how much the price would approximately be in your own currency. Such indication is merely indicative, not binding, and will depend on the applicable exchange rate of the day, as published on the Central Bank of Egypt’s website: https://www.cbe.org.eg/en/EconomicResearch/Statistics/Pages/ExchangeRatesListing.aspx . You acknowledge that the applicable exchange rate used for currency conversion processing may not be identical to the applicable market rate in effect at the specific time such processing occurs because:
  1. We update the applicable exchange rate on a regular, but not real time, basis; and
  2. The applicable exchange rate may include an incremental cost or margin that is not included in the applicable market rate.
Modifications & Cancellations:
1. We will charge all applicable sums due for reservations that you make through the Site at the time such reservations are requested.
2. The cancelation policy is Firm which the guests receives a full refund when they cancel at least 30 days before check-in. If they cancel between 7 and 30 days before check-in, Kennah will be paid 50% for all nights. If they cancel less than 7 days before check-in, Kennah will be paid 100% for all nights. Guests can also receive a full refund if they cancel within 48 hours of booking, if the cancellation occurs at least 14 days before check-in.
3. You may be able to modify your reservation, subject to additional taxes, fees and charges, for example, by purchasing additional services and amenities (e.g., paid parking and extra cleaning services) or by modifying the applicable services or dates of your existing reservation. For the avoidance of doubt, if you modify or extend the dates of your reservation, you will be charged the applicable property’s then-current market rate, which may be different (higher or lower) than the rates applicable to your existing reservation, for the modified dates. you will have an opportunity to review and accept any additional fees and/or charges prior to modifying such reservation.
4. We will charge all applicable sums due for an extended stay reservation at the time the applicable extended stay agreement is fully executed by you and us. You may cancel your reservation request at any time before the applicable extended stay agreement is fully executed. Once an extended stay agreement is fully executed, you may not cancel the applicable reservation, except as may be otherwise expressly provided in such extended stay agreement.
5. You may be able to modify portions of an extended stay reservation, subject to any additional taxes, fees and charges, for example, by purchasing or cancelling additional services and amenities (e.g., paid parking and extra cleaning services). You will have an opportunity to review and accept any such additional fees and/or charges prior to modifying the same. You may not however, modify the terms of any extended stay agreement, including the dates or term of your reservation, except as expressly set forth in such extended stay agreement.
Access to Properties:
1. In order to access to our Properties, you shall be bound be all the Legal Documents published on the Site, in addition to the apartment’s special rules, and the Concluded Agreement(s) you make in relation to the Property you book and the services provided by Kennah Support Entities. In case of any contradiction between the Legal Documents and the aforementioned Concluded Agreement(s), the Legal Documents shall prevail.
2. We grant to you, solely for your personal and non-commercial use, a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Property.
3. You may use the Site for non-personal use only if you are an organization and only in regards to the reserved Properties, or enter into a subscription, for or on behalf of your organization’s affiliates (e.g., employees, students, etc.), and/or a third-party ("Limited Non-Personal Use"), provided that:
  1. You enter into a separate written agreement with us that provides additional terms and conditions governing this Limited Non-Personal Use and such use shall be subject to the terms and conditions of these Terms of Use and the separate written agreement.
  2. You require each employee, student, and/or third-party to agree in writing to be bound by these Terms of Use; and
  3. You remain responsible and liable for all acts and omissions of each employee, student, and/or third-party to the same extent as if such acts and omissions had been undertaken by you.
Kennah’s Responsibilities:
1. We warrant to offer to you the Property, booked in accordance with these Terms of Use and the Concluded Agreement(s) you conclude, will conform to its description on the Site, be of satisfactory state, and be reasonably fit for all the purposes for which an accommodation is aimed to provide.
2. We may, but shall not be obligated to, offer additional services for an additional fee from time to time, such as cleaning, babysitting, local tours, parking and special events. If so, offered by us and so requested by you. We will mutually agree on the dates and times for such services and we and/or the applicable third-party service provider shall have the right to enter the booked Property to perform such services.
User’s Responsibilities:
1. During the period of your stay in our Properties, and subject to the provisions of the Terms of Use and the Concluded Agreement(s), in case of inviting any third-party guests to the Property you booked, you shall be fully responsible of any of their wilful and unwilful conducts, and shall be liable before us for any violation of the Legal Documents and the Concluded Agreement(s), whether conducted by your side, your guests, your/their children and siblings (older or younger than 18 years old). In case of any violations to this sub-clause, or in case of inviting guests without being allowed to in accordance with the provisions of your Concluded Agreement(s) with Kennah, we shall have full right to take any and all suitable actions, including, without limitation, claiming damages, asking your guests to leave the Property, and terminating your booking.
2. Inviting any third-party guests to the Property to have house parties would be subject to the special rules of each apartment.
3. You shall keep all interior portions of the booked Property, and all furniture and decorations within the booked Property, in a good, clean, and sanitary condition, including free from all pests (such as, without limitation, bedbugs, cockroaches, mice and rats), and in proper working order throughout the applicable period of the booking. Should any component fail to operate (including any appliance, plumbing, electrical, etc.).
4. It is your responsibility to promptly contact us through info@kennahstays.com or mobile number +0201030745422 without delay., as soon as a problem is detected.
5. You are responsible for leaving any Property including the booked Property in the condition same was in when you arrived, in accordance with the Legal Documents and the Concluded Agreement(s).
6. Kennah does not accept the mere presence of all sorts of animals and/or pets in its properties, whether domesticated or not, owned by you, and/or third parties, whether guests or not.
7. Kennah does not accept the mere presence of all sorts of weapons in its properties, in particular all sorts of guns, firearms, and explosives. It is indifferent to Kennah whether the concerned weapon was licensed or not.
8. Responsibilities mentioned under Clause do not constitute, in any way, a limitation of the User’s responsibilities.
Limitation of Liability:
1. Nothing in these Terms of Use shall limit or exclude a Party’s liability:
  1. for fraud, including fraudulent misrepresentation, perpetrated by that party;
  2. for death or personal injury caused by the negligence of that party; or
  3. for any other liability that cannot be limited or excluded under applicable law(s).
2. In addition, to the extent permitted by applicable law(s), we (including our parent company, subsidiaries and affiliates and our and their directors, officers, agents, employee, suppliers, subcontractors or licensors) are not liable, and you agree not to hold us responsible, for any damages or losses resulting directly or indirectly from:
  1. damages that may result from the unauthorized repair of anything in relation with the Property.
  2. your use of or your inability to use the reserved Property and its facilities.
  3. delays or disruptions to our Site.
3. We are not responsible for any of your property or personal items either during the term of these Terms of Use and/or the Concluded Agreement(s), or that you may leave in any of the Properties after the expiration or earlier termination of your booking. Prior to the expiration of the booking, you must remove all of your personal items from all our properties. If you have not done so, and after using commercially reasonable efforts to provide you with reasonable notice, we will be entitled to remove, store, and/or dispose of any personal items remaining in any of our Properties in accordance with applicable law, and you waive any claims or demands regarding such personal items or our handling of them. You will be responsible for paying any fees reasonably incurred by us regarding such removal, storage, and/or disposal. We recommend that you consider obtaining renter’s insurance or personal property insurance to protect against any damage to or loss of your personal items.
Written Communications:
1. Applicable laws require that some of the information or communications we send to you should be in writing. By using Kennah, you accept that communication with us will be written (“Electronic Communications”). Electronic Communications will be carried out by e-mail or by posting notices on Kennah’s website (“Electronic Means of Communications”).
2. For contractual purposes, you agree to the Electronic Communications, and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
3. If you choose to provide suggestions or any other input regarding problems with, proposed modifications or improvements to, or any other aspect of the Site or Properties, then you hereby grant us an unrestricted, worldwide, perpetual, irrevocable, non-exclusive, freely transferable and sublicensable (including through multiple tiers), royalty-free, and fully-paid right and license to exploit the feedback in any manner and for any purpose with no obligation or accounting to you, including to improve the Site and Properties and create other products and services.
Indemnification:
1. You agree to indemnify and hold us, our parent company, subsidiaries and affiliates and our and their directors, officers, agents, employee, suppliers, subcontractors or licensors harmless from and against any direct and/or indirect losses, damages and expenses (including legal fees and attorney’s fees), without any limitation,arising out of or relating to:
  1. any claims or demands made by any third-party due to or arising out of your use of the Site;
  2. your violation of any of provisions of the Legal Documents and any Concluded Agreement(s), including, without limitation, any of the warranties, representations and undertakings, and the intellectual property rights under clause; and/or
  3. using the Site or any Property for any illegal purpose or in violation of any local, state, national, or international law (e.g., you may not use your, our, or a third-party Internet connection or device on any of our Properties to illegally download or share files through BitTorrent, other peer-to-peer protocols, or otherwise);
  4. bringing into or onto any Property any illegal, dangerous or hazardous substance or item (including items that are likely to increase the risk of fire or explosion) any firearms and other weapons, even if rightfully possessed by law enforcement officials, licensed security guards, or any other person, any animals or pets, or anything else in violation of these Terms of Use and applicable laws;
  5. perform any activity or create any condition in or on any booked Property, amenities, or Property that could create a nuisance, annoyance, or disturbance to any other residents or neighbours of surrounding properties.
  6. engage in any conduct that: (i) would give rise to civil liability; (ii) is fraudulent, false, misleading, or deceptive; (iii) is defamatory, obscene, pornographic, vulgar, or offensive; (iv) promotes or constitutes discrimination, bigotry, racism, hatred, harassment, or any material or moral harm against any individual or group or otherwise threatens or embarrasses any individual or group; (v) is violent or threatening or promotes violence or actions that are threatening to any other individual or organization; (vi) promotes illegal or harmful activities or substances;
  7. attempt to do any of the foregoing or assist or advocate, encourage, permit, or assist any third-party or a guest(s) in doing any of the foregoing.
2. You authorize us to charge all applicable sums (including any applicable one time and/or recurring security deposits, reservation fees, subscription fees, and other service fees, including those provided by Kennah Support Entities) for the reservations, subscriptions, and/or other purchases that you make through the Site and for damaged properties in the booked Property, including all applicable taxes (e.g., goods and services tax, sales tax, value added tax, city taxes, hotel and occupancy tax, etc.), to the payment method specified in your account.
Transfer of Rights & Obligations:
1. These Terms of Use and the Concluded Agreement(s) between you and Kennah are binding on you and us and also bounds your respective successors and assignees, as well as Kennah’s respective successors and assignees.
2. You may not transfer, assign, charge or otherwise dispose of any Concluded Agreement(s), or any of your rights or obligations arising under it, without our prior written consent.
3. We may transfer, assign, charge, sub-contract or otherwise dispose of any Concluded Agreement(s), or any of our rights or obligations arising under it, at any time during the term of the Concluded Agreement(s).
4. It is at Kennah’s discretion to accept the extension of your booking.
5. We reserve the right to pass on personal data, including the IP and PII, to specially selected third parties for research purposes.
Intellectual Property Rights:
1. Except for the rights expressly granted under these Terms of Use:
  1. all content included on the Site, including but not limited to text, graphics, logos, images, audio clips, digital downloads and software is our property or the property of our licensors. we (or our licensors, as the case may be) retain all right, title and interest in and to the Site and the Site, including, without limitation, all Intellectual Property Rights therein; and
  2. all rights, title and interest in and to any information, materials or other content that you provide in connection with your use of the Site, including all Intellectual Property Rights therein, will become our property.
2. You agree that you have no right to use any of our trademarks without our prior written consent.
3. All rights not expressly granted to you in these Terms of Use are reserved and retained by us or our licensors.
Force Majeure:
1. We will not be liable or responsible for any failure or delay in the performance of any of our obligations under a Concluded Agreement that is caused by events outside our reasonable control (“Force Majeure Event”).
2. A Force Majeure Event includes any act, event, non-happening, omission, or accident beyond our reasonable control and includes in particular, without limitation, the following:
  1. strikes, lockouts or other industrial action;
  2. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
  3. fire, explosion, storm, flood, earthquake, subsidence, epidemics, pandemics, or other natural disasters;
  4. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
  5. impossibility of the use of public or private telecommunications networks; and
  6. the acts, decrees, legislation, regulations or restrictions of any government.
3. Our performance of any obligations under the Terms of Use or any Concluded Agreement(s) is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Terms of Use and/or the Concluded Agreement(s) may be performed despite the Force Majeure Event.
Applicable Law & Jurisdiction:
1. If you are not satisfied with any products that you have purchased using our Site, you should contact us through email, social media or live chat on the Site, or by contacting us through info@kennahstays.com or mobile number +0201030745422 without delay. If you are unable to resolve your issue under clause within forty-five (45) days of notifying us of your issue, you shall have the right to proceed in accordance with the following clause.
2. Any disputes or claims, whether introduced by Kennah or you, arising out of or in connection with the Legal Documents, including these Terms of Use, including any non-contractual rights or obligations arising out of or in connection with these Terms of Use shall be referred to and finally resolved by the competent courts of Egypt in accordance with Egyptian law.
Suspension & Termination:
1. You acknowledge and agree that, on Kennah’s sole discretion, and without prior notice, Kennah may terminate your access to the Site and/or any of its Properties, or exercise any other remedy available and remove any unauthorized user information in case of any violation to the Legal Documents and the Concluded Agreement(s). This right applies, to the extent possible to these Terms of Use, in particular, without limitation, Clause.
2. If you repeatedly cancel or attempt to cancel confirmed reservations or purchased subscriptions, we reserve the right in our sole discretion to temporarily or permanently suspend or terminate your access to the Site.
3. We may suspend or terminate your access to the Site and/or Properties if any amount associated with your account is due but unpaid. In addition, a delinquent account will be charged with fees or charges that are incidental to any chargeback or collection of any unpaid amount, including collection fees.
4. You agree that monetary damages may not provide a sufficient remedy to Kennah for violations of the Terms of Use, and you consent to injunctive or other equitable remedies for such violations. Kennah may release user information about you if required by law or subpoena.
Miscellaneous:
1. Severability & Survival. If any provision of these Terms of Use is determined by any court of competent jurisdiction to be invalid, illegal or unenforceable, that provision will be severed from these Terms of Use and the remaining provisions will continue in full force and effect so long as the economic or legal substance of the transactions contemplated hereby is not affected in any manner materially adverse to either of the parties.
2. Waiver. Any waiver by us of any of the provisions of these Terms of Use will not constitute a waiver of any other provision (whether similar or not), nor will any such waivers constitute a continuing waiver of that particular provision, unless expressly provided by us in writing.
3. Site Operations. Kennah operates from Egypt, and we make no representation that this platform is appropriate for use in other locations. If you use this platform from other locations, you are responsible for ensuring compliance with local laws. you may not use any materials from the Site in violation of any applicable laws or regulations.
4. Advertising. Kennah may contain advertisements and/or sponsorships. The advertisers and/or sponsors that provide these advertisements and sponsorships are solely responsible for ensuring that the materials submitted for inclusion on the Site are accurate and comply with all applicable laws. Kennah is not responsible for the acts or omissions of any advertiser or sponsor.
5. Amendment of these Terms of Use at Kennah’s Unilateral Will. Kennah preserves the right to revise and amend these Terms of Use from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.